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TRITEL COMPANY has provided customer care solutions to over 10 leading corporations in IRAN to build and upgrade their contact centers. We address the challenges of our clients in improving customer service levels, enhancing customer and employee satisfaction, and reducing operating costs. 

As part of its customer care engagements, TRITEL COMPANY delivers seamless integration of contact center platforms and business support systems, ongoing support and training for agents and administrators. 

TRITEL COMPANY works with global leaders to bring the latest innovation in technology. We address the automation of all customer care processes from call handling and monitoring, to ticketing, to dispatching and closing. 

Our customer care solutions include:

Session Initiation Protocol (SIP) contact centers

Networked contact centers

Interactive Voice Response (IVR), speech recognition solutions

Computer Telephony Integration

Skills-based routing, outbound solutions,

Quality monitoring and voice and video logging,

Workforce Management

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